Frequently Asked Questions

A LAREINE adviser will confirm the jewel, availability, specifications, sizing, price, currency, applicable taxes or duties, delivery terms and payment method before your order is completed.

Availability depends on the individual jewel and its location. Client Services will confirm current availability, any reservation conditions and the delivery options available for your order.

Your order is confirmed once its details have been agreed and payment has cleared through an approved financial channel. A jewel cannot be released before cleared payment.

Sizing or alteration may be possible following a technical assessment of the design. Any additional cost and effect on delivery timing will be confirmed before work begins.

Your order will include the applicable invoice or receipt, LAREINE presentation packaging and any certificate or documentation specifically supplied with the jewel.

Delivery availability and restrictions are confirmed individually according to the jewel, destination and applicable requirements.

Timing depends on availability, sizing or other requested work, the destination and the required method of secure transport. An estimated schedule will be confirmed before payment.

The treatment of taxes and import duties depends on the destination and transaction. Client Services will explain the applicable terms before your order is completed.

Handover is arranged through a secure, appropriately insured method suited to the order and destination. The precise arrangements will be confirmed with you in advance.

Delivery, duties, returns and exchanges depend on the destination, item, applicable law and terms confirmed before purchase. Client Services will explain the applicable conditions before payment.

Collection may be possible by prior arrangement. The location, appointment and identification requirements will be confirmed specifically for your order.

LAREINE provides a one-year commercial warranty from the original purchase date shown on the receipt, invoice or order confirmation. It applies to eligible purchases made directly from LAREINE LIMITED or an authorised point of sale, with proof of purchase. It does not limit any legal rights that may apply. Read the full warranty policy.

The warranty covers confirmed manufacturing defects identified after inspection. Where appropriate, LAREINE may repair the jewel or replace it with the same or an equivalent item.

The warranty does not cover normal wear, accidental or mechanical damage, exposure to chemicals, improper care, loss, or alterations and repairs performed without authorisation.

Keep each jewel separately in a soft box or pouch and protect it from impact and abrasive surfaces. Remove jewellery before sport, sleep, bathing or household work, and avoid contact with perfume, creams, hairspray, chlorine and other chemicals.

Stop wearing the jewel and contact Client Services for an inspection. Please seek advice before using ultrasonic, steam or commercial cleaning equipment.

Inspection, cleaning, polishing, resizing or repair may be available after assessment and can be chargeable. The proposed work, timing and cost will be explained before service begins.

Yes. LAREINE works exclusively with natural diamonds and gemstones.

Documentation depends on the individual jewel and stone. Client Services will confirm whether an independent gemological report or other certificate accompanies the piece before purchase.

Significant fancy colour diamonds should be accompanied by an appropriate independent gemological report. Depending on the service provided, a report such as the GIA Natural Colored Diamond Report may confirm natural origin and relevant colour-treatment information.

When a report accompanies a jewel, its identifying details are checked against the specific stone. The report is considered together with the diamond's visual character, proportions and suitability for the design.

Yes. A LAREINE adviser can guide you through the documentation supplied with a particular jewel and explain the information relevant to your selection.

Bespoke and bridal commissions may be accepted following a consultation and technical review. Feasibility depends on the design, stone availability, production capacity and agreed commercial terms.

The process begins with your requirements, followed by design and stone selection. Production starts after the design is approved and any required deposit or payment has been received.

Yes, subject to availability and the requirements of the design. Your adviser will present suitable natural stones and review the relevant documentation where applicable.

Timing varies according to the design, chosen stone, technical complexity and delivery destination. A schedule will be provided after the principal specifications have been reviewed.

Certain designs may allow changes to the stone, size or other details. Each request is assessed individually to preserve the jewel's proportions, integrity and craftsmanship.

You can submit an appointment request through the LAREINE website or contact Client Services. The date, consultation format and location will be confirmed individually.

Our advisers can assist with jewel selection, sizing, certificates, presentation, delivery arrangements and aftercare.

Appointments and meeting locations depend on current availability and your location. Client Services will confirm the appropriate arrangement in advance.

Contact Client Services with details of the jewel and your request. You may be asked to provide proof of purchase and photographs before the next assessment step is arranged.

Yes. An adviser can help you consider the occasion, design, sizing and presentation, then confirm availability and delivery terms for the selected jewel.